I am amazed.  I just called Westjet to inquire about a booking for Sam and Bonnie (my bosses).  I dialed the 1-800 #, and a REAL live human being picked up right away, asking how she could help me.  It was so bizarre… no answering machine, no voice-recognition technology, no annoying options that never get you anywhere… just a real person.

I asked why that was, and said they weren’t having a very high volume of calls, so they were all just working away very efficiently today.

Amazing, just amazing.  My faith in the possibility of good customer service has been restored!  It is possible!  Take heed ye Rogers, ye Bell, ye, CIBC… take heed!